Getting started
First you'll need to create an account on the sign-up page. Once you've done this you'll be able to create keys to use and integrate
the service. We'll set you up with some free credit so you can start straight away.
Back to top
When you create an account you'll get free credit that lasts for up to 30 days. This gives you full access to the AddressNow
Capture service. In addition, the AddressNow Cleanse service provides you with a free data cleansing audit.
Back to top
If you need to extend your free trial then please contact us on 08000 662 160.
Back to top
Yes, you can have a single account which you can share the login for with your colleagues. This allows you to use AddressNow within multiple areas of the business.
Back to top
Absolutely. AddressNow Capture is designed to be easily used within any web-based system, whether it's your public website or a CRM system.
Custom integrations for non-web based systems can also be done using our API.
Back to top
Yes, you can sign-up for a development/test account. However, your clients will need to sign-up themselves for a live account, as the sign-up
process includes the acceptance of AddressNow terms and conditions.
Back to top
If you've forgotten your login details simply click the "Forgot your password?" link on the login page. This will take you to a screen where
you enter your email address and a password reminder will be automatically emailed to you.
Back to top
Billing & licensing
You can pay by debit/credit card, or on account. Capture credit or Cleanse jobs will be added to your account
once payment has been received.
Back to top
You can review your credit balance at any time by logging into your account. Your credit balance is displayed in the
'Balance' section under the 'Remaining Balance' heading. However, we'll also send you emails when you have 25%, 10% and 5%
of your plan remaining (unless you've selected the auto top-up option). So, you'll always know when your account is running low.
You can also set your account to automatically top-up so you'll never need to worry about your account balance running low.
Back to top
We would recommend reviewing your usage at each purchase to ensure you're on the credit plan that's most appropriate for you.
Credit plans last 12 months (or until the credit is consumed) so it's always best to go for a plan that suits your usage levels.
Back to top
Contact our sales team on 0345 6000 098 and they'll be happy to discuss any requirements with you.
Back to top
Please contact our sales team on 0345 6000 098 to discuss paying on account.
Back to top
If you login to your account and go to the 'Purchases' section you can download PDF copies of all invoices for past payments you've made.
Back to top
Yes you can. The service will work across all kinds of business applications. When you access your licence key you will be asked to confirm
whether you intend to use AddressNow within your organisation or via a public website. We will use this information to ensure you are correctly licensed.
Back to top
We will automatically contact you with an invoice when your licence is due for renewal (typically around 60
days before - to give you plenty of time to process payment).
Back to top
No you don't. AddressNow Capture generally works on a pay-per-click basis, so you buy credit that's shared by everyone who needs it.
Alternatively, if you would prefer user licences, then we would be happy to advise you of the most cost effective option for your business.
Please contact our sales team on 0345 6000 098.
Back to top
AddressNow Capture
A key is a string of letters and numbers in the form AA11-AA11-AA11-AA11 that
AddressNow Capture requires to authenticate to the service. Keys are unique to an account and have various security options available
to each. When you first set up Capture you create a key that will appear in the code you need to place in your website or application.
During the setup it's useful to give your key a name that tells you where it's being used so you can easily find it again later.
You don't need to pay to add keys to your account, but for them to work you will need to have available credit on your account. You can
buy credit at any time.
Back to top
Each key has its own settings and security features. If you have various forms in which you're installing Capture, you might want to create
new Capture keys for each to restrict the number of look-ups available, or restrict the URLs on which the keys can be used to stop
people from being able to use your account.
Back to top
AddressNow Capture uses the Royal Mail Postcode Address File (PAF®), as well as the Alias™ and Multiple Residence™
datasets as standard. The Not Yet Built™ dataset can also be added if required. Please contact our sales team on 0345 6000 098 if you
need more information.
Back to top
We take and apply daily updates to ensure the information you receive is as accurate as it is possible to be. There are more than 3,000 updates
and changes to our address data every day!
Back to top
Just follow the setup guide here, which will take you through the installation process.
Back to top
Absolutely. If they're browser-based then follow the setup guide here.
Back to top
Using an address lookup service like AddressNow Capture provides you with two main benefits, speed and accuracy.
The customer experience will be better because less time is spent typing in addresses manually, and the accuracy of your database will be
improved because you’ll be getting a correctly formatted postal address.
Back to top
AddressNow Data
Give our sales team a call on 0345 6000 098 to discuss your requirements.
Back to top
You can currently buy data from any combination of the following datasets -
PAF®, Alias™, Multiple Residence™, Not Yet Built™, National Change of Address, and CodePoint Open.
Back to top
You receive the data in CSV file format ready for direct download from within your AddressNow account. This can be accessed at any time.
Back to top
The data is updated and rebuilt each day, so you always have the most up-to-date copy of your data available. Updates are available on
a daily, monthly or quarterly basis depending on your commercial arrangements.
Back to top
You can use the data within whatever licensing terms have been agreed during the purchase process. Using the data for anything
outside of the agreed usage would require re-negotiation with our sales team.
Back to top
No. Just contact us on 0345 6000 098 to discuss your requirements and so that you purchase the exact datasets you require.
Back to top
Technical & security
Yes you can. You only need one AddressNow Capture installation to map lookups to multiple sets of address fields on the page.
If you need the lookup on multiple pages you may need to create new installations for each page. The good news is there's no
additional cost just for the creation of installations.
Back to top
During the mapping stage of the setup you can select the form fields to which you'd like to map the address data returned from
AddressNow Capture. As part of this process, you'll see an options button on the right hand side of each field, which allows you
to select whether this field should be a search field or not.
Back to top
Yes. From the licence key area when you login to your account you can choose to reset all the mappings for your lookup. This will
make the button appear as 'Set-up AddressNow' and will allow you to reset the address lookup.
Back to top
There are several security settings that you can take advantage of to ensure malicious users would not be able to take your installation
and use it on their own site. Our valid URL setting allows you to limit requests to only be accepted when they are coming from our
website domain and our IP limiter allows you to limit the total number of requests any individual IP address can perform in a day.
Back to top
Under the 'Your Keys' section of the account dashboard you will see a list of all the keys currently on your account. Clicking any of
these will take you through to the settings for that key.
Back to top
Each key has a daily spend limit setting. This allows you to specify a total spend per key per day. For example, if you know your website
is only ever going to do enough lookups to spend £1 from your account in a single day, you could apply a daily limit to prevent spending
more than £1.50 against any given key. This protects your credit against fraudulent or accidental bursts in lookups.
Back to top
Our system will proactively monitor the usage on your account. If significantly more than your average daily usage occurs in the space of
one minute, then the account will automatically be temporarily suspended for one hour. This setting can be turned off should you wish.
Back to top
Both of our data centres are located within the UK. We're also IS27001 certified so you can be assured your data is being held securely.
If there are any errors on your account you will be notified via email to the nominated email address. This will detail the error
that has occurred, as well as typical actions you may want to take to resolve the issue. You can also call our support team on
08000 662 160 if you'd like to discuss further.
Back to top