Frequently asked questions.
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First you'll need to create an account on the sign-up page. Once you've done this you'll be able to create keys to use and integrate the service. We'll set you up with some free credit so you can start straight away.
When you have created an account you'll get free credit for 50 lookups a day for up to 30 days. This gives you full access to the AddressNow Capture service.
If you need to extend your free trial then please contact us on 08000 662 160.
Yes, you can have a single account which you can share the login for with your colleagues. This allows you to use AddressNow within multiple areas of the business.
Absolutely. AddressNow Capture is designed to be easily used within any web-based system, whether it's your public website or a CRM system. Custom integrations for non-web based systems can also be done using our API.
Yes, you can sign-up for a development/test account. However, your clients will need to sign-up themselves for a live account, as the sign-up process includes the acceptance of AddressNow terms and conditions.
If you've forgotten your login details simply click the "Forgot your password?" link on the login page. This will take you to a screen where you enter your email address and a password reminder will be automatically emailed to you.
Log in to your account and select "Top up". You can pay by debit/credit card. If you'd like to discuss paying on account, please contact our sales team on 0345 6000 098 or email datasales@royalmail.com.
You can review your credit balance at any time by logging into your account. Your credit balance is displayed in the 'Balance' section under the 'Remaining Balance' heading. However, we'll also send you emails when you have 25%, 10% and 5% of your plan remaining (unless you've selected the auto top-up option). So, you'll always know when your account is running low. You can also set your account to automatically top-up so you'll never need to worry about your account balance running low.
We would recommend reviewing your usage at each purchase to ensure you're on the credit plan that's most appropriate for you. Credit plans last 12 months (or until the credit is consumed) so it's always best to go for a plan that suits your usage levels.
Contact our sales team on 0345 6000 098 and they'll be happy to discuss any requirements with you.
Please contact our sales team on 0345 6000 098 to discuss paying on account.
If you login to your account and go to the 'Purchases' section you can download PDF copies of all invoices for past payments you've made.
Yes you can. The service will work across all kinds of business applications. When you access your licence key you will be asked to confirm whether you intend to use AddressNow within your organisation or via a public website. We will use this information to ensure you are correctly licensed.
We will automatically contact you with an invoice when your licence is due for renewal (typically around 60 days before - to give you plenty of time to process payment).
No you don't. AddressNow Capture generally works on a pay-per-click basis, so you buy credit that's shared by everyone who needs it. Alternatively, if you would prefer user licences, then we would be happy to advise you of the most cost effective option for your business. Please contact our sales team on 0345 6000 098.
A key is a string of letters and numbers in the form AA11-AA11-AA11-AA11 that AddressNow Capture requires to authenticate to the service. Keys are unique to an account and have various security options available to each. When you first set up Capture you create a key that will appear in the code you need to place in your website or application. During the setup it's useful to give your key a name that tells you where it's being used so you can easily find it again later.
You don't need to pay to add keys to your account, but for them to work you will need to have available credit on your account. You can buy credit at any time.
Each key has its own settings and security features. If you have various forms in which you're installing Capture, you might want to create new Capture keys for each to restrict the number of look-ups available, or restrict the URLs on which the keys can be used to stop people from being able to use your account.
AddressNow Capture uses the Royal Mail Postcode Address File (PAF®), as well as the Alias™ and Multiple Residence™ datasets as standard. The Not Yet Built™ dataset can also be added if required. Please contact our sales team on 0345 6000 098 if you need more information.
We take and apply daily updates to ensure the information you receive is as accurate as it is possible to be. There are more than 3,000 updates and changes to our address data every day!
Just follow the setup guide here, which will take you through the installation process.
Absolutely. If they're browser-based then follow the setup guide here.
Using an address lookup service like AddressNow Capture provides you with two main benefits, speed and accuracy. The customer experience will be better because less time is spent typing in addresses manually, and the accuracy of your database will be improved because you’ll be getting a correctly formatted postal address.
Yes you can. You only need one AddressNow Capture installation to map lookups to multiple sets of address fields on the page. If you need the lookup on multiple pages you may need to create new installations for each page. The good news is there's no additional cost just for the creation of installations.
During the mapping stage of the setup you can select the form fields to which you'd like to map the address data returned from AddressNow Capture. As part of this process, you'll see an options button on the right hand side of each field, which allows you to select whether this field should be a search field or not.
Yes. From the licence key area when you login to your account you can choose to reset all the mappings for your lookup. This will make the button appear as 'Set-up AddressNow' and will allow you to reset the address lookup.
There are several security settings that you can take advantage of to ensure malicious users would not be able to take your installation and use it on their own site. Our valid URL setting allows you to limit requests to only be accepted when they are coming from our website domain and our IP limiter allows you to limit the total number of requests any individual IP address can perform in a day.
Under the 'Your Keys' section of the account dashboard you will see a list of all the keys currently on your account. Clicking any of these will take you through to the settings for that key.
Each key has a daily spend limit setting. This allows you to specify a total spend per key per day. For example, if you know your website is only ever going to do enough lookups to spend £1 from your account in a single day, you could apply a daily limit to prevent spending more than £1.50 against any given key. This protects your credit against fraudulent or accidental bursts in lookups.
Our system will proactively monitor the usage on your account. If significantly more than your average daily usage occurs in the space of one minute, then the account will automatically be temporarily suspended for one hour. This setting can be turned off should you wish.
Both of our data centres are located within the UK. We're also IS27001 certified so you can be assured your data is being held securely.
If there are any errors on your account you will be notified via email to the nominated email address. This will detail the error that has occurred, as well as typical actions you may want to take to resolve the issue. You can also call our support team on 08000 662 160 if you'd like to discuss further.
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